Billing dispute for Metal service
Billing disputes should link invoices to assets and service dates.
Steps
- Identify invoice and service reference.
- State the disputed amount and reason.
- Attach contract or order reference.
- Keep service-impact issues in the incident case.
Useful information to include
- Invoice ID
- Asset ID
- Contract reference
Escalation
Contact Metal on Cloud support when the issue affects production, requires privileged access, involves billing, or needs a formal incident record.