Cable trace request
Cable traces should include both endpoints and expected service.
Steps
- Provide rack, device, port, and label details.
- Include photos or diagrams if available.
- State whether traffic is live.
- Schedule intrusive checks if disconnect risk exists.
Useful information to include
- Rack
- Device
- Port
- Circuit ID
Escalation
Contact Metal on Cloud support when the issue affects production, requires privileged access, involves billing, or needs a formal incident record.