Compliance evidence for colocation
Some customers need facility or operational evidence for audits.
Steps
- Define requested evidence and audit scope.
- Confirm NDA or approval requirements.
- Provide available documents or attestation.
- Record evidence delivery in the support case.
Useful information to include
- Audit scope
- Due date
- Reviewer contact
Escalation
Contact Metal on Cloud support when the issue affects production, requires privileged access, involves billing, or needs a formal incident record.