Disk failure or RAID alert
Disk and RAID alerts need quick evidence and replacement planning.
Steps
- Capture RAID status and disk serial if available.
- Confirm backup status before replacement.
- Schedule replacement or emergency action.
- Validate rebuild and service health after work.
Useful information to include
- Disk serial
- RAID state
- Backup status
Escalation
Contact Metal on Cloud support when the issue affects production, requires privileged access, involves billing, or needs a formal incident record.