Hardware shipping and receiving
Inbound hardware must be tracked for custody and installation.
Steps
- Notify operations before shipment.
- Provide courier and tracking information.
- Share packing list and serial numbers.
- Confirm installation or storage instructions.
Useful information to include
- Tracking number
- Serial numbers
- Recipient contact
Escalation
Contact Metal on Cloud support when the issue affects production, requires privileged access, involves billing, or needs a formal incident record.