Incident escalation for Metal services
Incidents should include impact, affected assets, and urgency.
What to do
- Identify affected server, rack, IP, circuit, or service.
- State whether the service is degraded or down.
- Attach monitoring output and timestamps.
- Keep one clear incident thread for updates.
Important notes
- Critical production outages should be escalated immediately.
When to contact Metal on Cloud support
Contact Metal on Cloud support if the request is urgent, account-specific, blocked by verification, or affects a live service.