Planned maintenance process
Planned maintenance is used for physical, network, and platform changes that can affect service.
What to do
- Review the maintenance notice and affected scope.
- Prepare application failover or backup plans.
- Confirm customer contacts for the window.
- Validate service after completion.
Important notes
- Ask support if a proposed window conflicts with a critical business period.
When to contact Metal on Cloud support
Contact Metal on Cloud support if the request is urgent, account-specific, blocked by verification, or affects a live service.