Remote reboot request
Remote reboot requests must identify the asset and approval contact.
Steps
- Provide server or device identifier.
- Confirm graceful shutdown was attempted if possible.
- Approve hard power cycle if needed.
- Confirm service after reboot.
Useful information to include
- Asset ID
- Authorized approver
- Preferred time
Escalation
Contact Metal on Cloud support when the issue affects production, requires privileged access, involves billing, or needs a formal incident record.