Renewal and termination process
Renewal and termination must protect billing accuracy and data handling.
Steps
- Review renewal date and notice period.
- Confirm continuation, downgrade, or termination.
- Plan data migration or hardware return.
- Close billing after final handover.
Useful information to include
- Service ID
- Renewal date
- Authorized contact
Escalation
Contact Metal on Cloud support when the issue affects production, requires privileged access, involves billing, or needs a formal incident record.