Dedicated server is unreachable
Use this when a dedicated server stops responding.
Steps
- Check whether the issue is network, power, OS, or application related.
- Test from multiple source networks.
- Request console or remote hands review if OS access is unavailable.
- Preserve logs after recovery.
Useful information to include
- Server ID
- IP address
- Last known good time
Escalation
Contact Metal on Cloud support when the issue affects production, requires privileged access, involves billing, or needs a formal incident record.