Networking

Cross-connect and private VLAN requests

Cross-connect and private VLAN requests Cross-connects and private VLANs connect customer equipment, cloud resources, carriers, or partners. What to do 1. Provide endpoints and location details. 2. Confirm port speed, media type, and handoff. 3. Define VLAN IDs and routing requirements. 4. Schedule implementation and test window. Important notes - Cross-connect work may depend on facility and carrier timelines. When to contact Metal on Cloud support Contact Metal on Cloud support if the request is urgent, account-specific, blocked by verification, or affects a live service.

Bandwidth and traffic management

Bandwidth and traffic management Bandwidth planning protects performance and avoids billing surprises. What to do 1. Confirm committed bandwidth and burst needs. 2. Monitor utilization before peak periods. 3. Request upgrades before sustained congestion. 4. Report packet loss with timestamps and traceroutes. Important notes - Traffic abuse or DDoS events may trigger mitigation. When to contact Metal on Cloud support Contact Metal on Cloud support if the request is urgent, account-specific, blocked by verification, or affects a live service.

BGP for dedicated and colocation services

BGP for dedicated and colocation services BGP allows customer prefixes and redundant routing when approved. What to do 1. Provide ASN and prefix details. 2. Share route policy and peer contact. 3. Confirm RPKI and route objects where available. 4. Test failover during the agreed window. Important notes - BGP changes require careful coordination and rollback planning. When to contact Metal on Cloud support Contact Metal on Cloud support if the request is urgent, account-specific, blocked by verification, or affects a live service.