Backup responsibility matrix
Dedicated infrastructure backup responsibility must be clear before production.
Steps
- Confirm whether backup is managed or customer-managed.
- Define retention and restore targets.
- Test restore before launch.
- Review backup status monthly.
Useful information to include
- Backup type
- Retention
- Restore objective
Escalation
Contact Metal on Cloud support when the issue affects production, requires privileged access, involves billing, or needs a formal incident record.