Provisioning and Lifecycle | Metal on Cloud Help Center

OS reinstall approval

OS reinstall approval OS reinstall can destroy data and must be explicitly approved. Steps 1. Confirm target operating system. 2. Verify backup and data retention. 3. Approve downtime and data loss risk. 4. Validate access after reinstall. Useful information to include - Server ID - OS version - Approval contact Escalation Contact Metal on Cloud support when the issue affects production, requires privileged access, involves billing, or needs a formal incident record.

Last updated on May 18, 2026

Firmware update process

Firmware update process Firmware updates improve stability but can require downtime. Steps 1. Review vendor advisory and affected hardware. 2. Confirm backup and maintenance window. 3. Apply update with rollback plan where possible. 4. Validate hardware health after update. Useful information to include - Firmware version - Server model - Maintenance window Escalation Contact Metal on Cloud support when the issue affects production, requires privileged access, involves billing, or needs a formal incident record.

Last updated on May 18, 2026

Hardware upgrade request

Hardware upgrade request Hardware upgrades require compatibility and facility planning. Steps 1. Confirm CPU, RAM, disk, NIC, or GPU target. 2. Check stock and compatibility. 3. Approve pricing and downtime. 4. Validate OS sees new hardware after work. Useful information to include - Current spec - Requested spec - Service impact Escalation Contact Metal on Cloud support when the issue affects production, requires privileged access, involves billing, or needs a formal incident record.

Last updated on May 18, 2026

Backup responsibility matrix

Backup responsibility matrix Dedicated infrastructure backup responsibility must be clear before production. Steps 1. Confirm whether backup is managed or customer-managed. 2. Define retention and restore targets. 3. Test restore before launch. 4. Review backup status monthly. Useful information to include - Backup type - Retention - Restore objective Escalation Contact Metal on Cloud support when the issue affects production, requires privileged access, involves billing, or needs a formal incident record.

Last updated on May 18, 2026

Production handover checklist

Production handover checklist Handover confirms that the service is ready for customer workloads. Steps 1. Confirm access, network, hardware, billing, and support contacts. 2. Validate monitoring and backup expectations. 3. Record any open exceptions. 4. Accept service handover in writing. Useful information to include - Asset list - Contacts - Open exceptions Escalation Contact Metal on Cloud support when the issue affects production, requires privileged access, involves billing, or needs a formal incident record.

Last updated on May 18, 2026