Firmware update process
Firmware updates improve stability but can require downtime.
Steps
- Review vendor advisory and affected hardware.
- Confirm backup and maintenance window.
- Apply update with rollback plan where possible.
- Validate hardware health after update.
Useful information to include
- Firmware version
- Server model
- Maintenance window
Escalation
Contact Metal on Cloud support when the issue affects production, requires privileged access, involves billing, or needs a formal incident record.