Hardware replacement and RMA
Hardware replacement requires diagnosis, approval, and maintenance coordination.
What to do
- Report symptoms with timestamps and logs.
- Confirm affected server and business impact.
- Approve maintenance window if replacement is needed.
- Validate service after replacement.
Important notes
- Emergency replacements may proceed faster for severe incidents.
When to contact Metal on Cloud support
Contact Metal on Cloud support if the request is urgent, account-specific, blocked by verification, or affects a live service.