Bare Metal Servers

Dedicated server handover

Dedicated server handover Handover confirms the server, access method, network details, and customer responsibilities. What to do 1. Review the server specification. 2. Confirm IP addresses and access method. 3. Change temporary credentials immediately. 4. Validate monitoring, backup, and security baseline. Important notes - Report any mismatch before placing production workloads. When to contact Metal on Cloud support Contact Metal on Cloud support if the request is urgent, account-specific, blocked by verification, or affects a live service.

OS installation and reinstall

OS installation and reinstall OS installation requests should be planned because they can erase data. What to do 1. Choose supported operating system and version. 2. Confirm partitioning or RAID requirements. 3. Back up data before reinstall. 4. Approve downtime window and access method. Important notes - Support will not assume data is disposable unless explicitly confirmed. When to contact Metal on Cloud support Contact Metal on Cloud support if the request is urgent, account-specific, blocked by verification, or affects a live service.

Hardware replacement and RMA

Hardware replacement and RMA Hardware replacement requires diagnosis, approval, and maintenance coordination. What to do 1. Report symptoms with timestamps and logs. 2. Confirm affected server and business impact. 3. Approve maintenance window if replacement is needed. 4. Validate service after replacement. Important notes - Emergency replacements may proceed faster for severe incidents. When to contact Metal on Cloud support Contact Metal on Cloud support if the request is urgent, account-specific, blocked by verification, or affects a live service.