Production handover checklist
Handover confirms that the service is ready for customer workloads.
Steps
- Confirm access, network, hardware, billing, and support contacts.
- Validate monitoring and backup expectations.
- Record any open exceptions.
- Accept service handover in writing.
Useful information to include
- Asset list
- Contacts
- Open exceptions
Escalation
Contact Metal on Cloud support when the issue affects production, requires privileged access, involves billing, or needs a formal incident record.