Remote hands requests
Remote hands covers physical tasks performed by authorized operations staff.
What to do
- Describe the exact task.
- Provide rack, device, port, and cable details.
- Attach diagrams or photos when available.
- State whether the task is urgent or scheduled.
Important notes
- Remote hands cannot perform destructive work without explicit approval.
When to contact Metal on Cloud support
Contact Metal on Cloud support if the request is urgent, account-specific, blocked by verification, or affects a live service.