Colocation

Colocation onboarding checklist

Colocation onboarding checklist Colocation onboarding prepares facility, power, network, and access details before installation. What to do 1. Confirm rack unit, power, and network requirements. 2. Provide equipment list and serial numbers. 3. Confirm shipping or hand delivery plan. 4. Provide authorized access contacts. Important notes - Facility access and installation must follow data center policy. When to contact Metal on Cloud support Contact Metal on Cloud support if the request is urgent, account-specific, blocked by verification, or affects a live service.

Remote hands requests

Remote hands requests Remote hands covers physical tasks performed by authorized operations staff. What to do 1. Describe the exact task. 2. Provide rack, device, port, and cable details. 3. Attach diagrams or photos when available. 4. State whether the task is urgent or scheduled. Important notes - Remote hands cannot perform destructive work without explicit approval. When to contact Metal on Cloud support Contact Metal on Cloud support if the request is urgent, account-specific, blocked by verification, or affects a live service.

Facility access and visitor rules

Facility access and visitor rules Facility access is controlled for security and operational safety. What to do 1. Submit authorized visitor details in advance. 2. Carry government-issued identification. 3. Follow escorted access requirements. 4. Do not bring unapproved equipment into secure areas. Important notes - Emergency access still requires authorization. When to contact Metal on Cloud support Contact Metal on Cloud support if the request is urgent, account-specific, blocked by verification, or affects a live service.