Getting Started

Start a Metal on Cloud order

Start a Metal on Cloud order Metal on Cloud orders require sizing, location, network, access, and commercial review. What to do 1. Choose bare metal, private cloud, or colocation service. 2. Submit company and technical contacts. 3. Confirm network, remote hands, and access requirements. 4. Complete KYC and contract review where required. Important notes - Large, custom, or credit-based orders may need manual approval. When to contact Metal on Cloud support Contact Metal on Cloud support if the request is urgent, account-specific, blocked by verification, or affects a live service.

Activation timeline for dedicated services

Activation timeline for dedicated services Dedicated infrastructure is activated after verification, payment or credit approval, and operational readiness checks. What to do 1. Confirm order and invoice status. 2. Complete KYC and provide required documents. 3. Approve network and access design. 4. Wait for handover details from operations. Important notes - Physical infrastructure provisioning can depend on stock, facility schedule, and network readiness. When to contact Metal on Cloud support Contact Metal on Cloud support if the request is urgent, account-specific, blocked by verification, or affects a live service.

Contacts required for Metal services

Contacts required for Metal services Dedicated and colocation services need clear technical, billing, compliance, and NOC contacts. What to do 1. Provide billing contacts for invoices and statements. 2. Provide technical contacts for server and network work. 3. Provide NOC contacts for incidents. 4. Provide authorized contacts for facility or remote hands approvals. Important notes - Contacts should be reviewed before production handover. When to contact Metal on Cloud support Contact Metal on Cloud support if the request is urgent, account-specific, blocked by verification, or affects a live service.