Metal on Cloud Help Center
Find help for dedicated bare metal, colocation, private cloud nodes, networking, and data center operations.
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Ordering, verification, and service launch for Metal on Cloud.
Start a Metal on Cloud order
Activation timeline for dedicated services
Contacts required for Metal services
Dedicated servers, OS install, credentials, hardware changes, and remote access.
Rack space, power, facility access, remote hands, and hardware logistics.
Cross-connects, VLANs, IP addressing, BGP, and bandwidth.
Cross-connect and private VLAN requests
Bandwidth and traffic management
BGP for dedicated and colocation services
Maintenance, incidents, backups, and service-level handling.
Planned maintenance process
Incident escalation for Metal services
Backups for dedicated infrastructure
Dedicated server and hardware first-response guides.
Dedicated server is unreachable
IPMI or KVM access issue
Disk failure or RAID alert
High temperature or power alert
Unexpected reboot analysis
Physical access, remote hands, cabling, and inventory guidance.
Remote reboot request
Cable trace request
Hardware shipping and receiving
Visitor access request
Asset inventory updates
Cross-connect, VLAN, BGP, bandwidth, and incident runbooks.
Cross-connect testing
Packet loss investigation
BGP session down
Bandwidth upgrade request
DDoS on dedicated service
OS, firmware, upgrades, backup, and handover lifecycle.
OS reinstall approval
Firmware update process
Hardware upgrade request
Backup responsibility matrix
Production handover checklist
Commercial lifecycle, billing disputes, SLA, and compliance evidence.
Billing dispute for Metal service
SLA credit request
Renewal and termination process
Compliance evidence for colocation
Planned maintenance and customer notice